Refund & Return Policy

Hong Kong Arborwoods Nexus Co., Limited is committed to providing clear and fair support for eligible orders placed through Arborwoods Global.

Order Cancellation

Orders may be cancelled before processing or shipment begins. Once an order has been packed, handed to a carrier, or submitted for export handling, cancellation may no longer be available.

Return Eligibility

Because many products sold on this website are health supplements, wellness products, and sealed consumer goods, returns are accepted only when the item is unopened, unused, in its original packaging, and approved by our customer support team in advance.

For hygiene, safety, and compliance reasons, opened, used, damaged-after-delivery, or tampered products cannot be returned unless required by applicable law.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery. Include your order number, clear photos of the package and product, and a description of the issue so our team can review the case.

Return Process

1. Contact customer support before sending any item back.
2. Wait for return instructions and the return address, if your request is approved.
3. Ship the approved item using a trackable shipping method.
4. After inspection, we will notify you whether a refund or replacement has been approved.

Refunds

Approved refunds are generally issued to the original payment method. Processing time may vary depending on the payment provider, bank, card issuer, or international payment channel.

Shipping Costs

Original shipping fees, customs duties, taxes, and return shipping costs are generally non-refundable unless the return is caused by our error or required by applicable law.

International Orders

International shipments may be subject to customs review, import restrictions, local taxes, or delivery delays outside our control. Customers are responsible for checking whether products may be imported into their destination country or region.

Contact

For refund, return, or order support, please contact: maj.gen.bear@arborwoodsnexus.com