{"id":30159,"date":"2026-03-10T06:32:37","date_gmt":"2026-03-10T06:32:37","guid":{"rendered":"https:\/\/arborwoodsglobal.com\/?page_id=30159"},"modified":"2026-03-31T07:35:28","modified_gmt":"2026-03-31T07:35:28","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/arborwoodsglobal.com\/zh_cn\/refund-return-policy\/","title":{"rendered":"Refund &amp; Return Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"30159\" class=\"elementor elementor-30159\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-34dbeb4b e-flex e-con-boxed e-con e-parent\" data-id=\"34dbeb4b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f8f4855 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"3f8f4855\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong><b>Arborwoods Nexus<\/b><\/strong><\/p><p><strong><b>Final Website Legal Structure &amp; Footer System<\/b><\/strong><\/p><p><strong><b>Website Operator:<\/b><\/strong>\u00a0Hong Kong Arborwoods Nexus Co., Limited<\/p><p>\u00a0<\/p><ol><li><strong><b> Recommended Final Footer Structure<\/b><\/strong><\/li><\/ol><p><strong><b>Company<\/b><\/strong><\/p><ul><li>About Arborwoods Nexus<\/li><li>Contact Us<\/li><li>Compliance Notice<\/li><li>Medical Disclaimer<\/li><\/ul><p><strong><b>Support<\/b><\/strong><\/p><ul><li>Shipping Policy<\/li><li>Return, Refund &amp; Cancellation Policy<\/li><li>FAQ<\/li><\/ul><p><strong><b>Legal<\/b><\/strong><\/p><ul><li>Terms &amp; Conditions<\/li><li>Privacy Policy<\/li><li>Cookie Policy<\/li><\/ul><p><strong><b>Business<\/b><\/strong><\/p><ul><li>Wholesale Enquiries<\/li><li>Distributor Enquiries<\/li><li>Corporate Gifting<\/li><\/ul><p>\u00a0<\/p><ol start=\"2\"><li><strong><b> Recommended Footer Link Naming<\/b><\/strong><\/li><\/ol><p>\u00a0<\/p><p><strong><b>Company<\/b><\/strong><\/p><ul><li><b><\/b><strong><b>About Arborwoods Nexus<\/b><\/strong><\/li><li><b><\/b><strong><b>Contact Us<\/b><\/strong><\/li><li><b><\/b><strong><b>Compliance Notice<\/b><\/strong><\/li><li><b><\/b><strong><b>Medical Disclaimer<\/b><\/strong><\/li><\/ul><p><strong><b>Support<\/b><\/strong><\/p><ul><li><b><\/b><strong><b>Shipping Policy<\/b><\/strong><\/li><li><b><\/b><strong><b>Return, Refund &amp; Cancellation Policy<\/b><\/strong><\/li><li><b><\/b><strong><b>FAQ<\/b><\/strong><\/li><\/ul><p><strong><b>Legal<\/b><\/strong><\/p><ul><li><b><\/b><strong><b>Terms &amp; Conditions<\/b><\/strong><\/li><li><b><\/b><strong><b>Privacy Policy<\/b><\/strong><\/li><li><b><\/b><strong><b>Cookie Policy<\/b><\/strong><\/li><\/ul><p><strong><b>Business<\/b><\/strong><\/p><ul><li><b><\/b><strong><b>Wholesale Enquiries<\/b><\/strong><\/li><li><b><\/b><strong><b>Distributor Enquiries<\/b><\/strong><\/li><li><b><\/b><strong><b>Corporate Gifting<\/b><\/strong><\/li><\/ul><p>\u00a0<\/p><ol start=\"4\"><li><strong><b> Footer Company Text<\/b><\/strong><\/li><\/ol><p>\u00a0<\/p><p><strong><b>Hong Kong Arborwoods Nexus Co., Limited<\/b><\/strong><\/p><p>A cross-border healthcare and wellness company serving global customers through compliant product information, customer support, and international fulfillment.<\/p><p>\u00a0<\/p><p><strong><b>\u00a9 2026 Hong Kong Arborwoods Nexus Co., Limited. All rights reserved.<\/b><\/strong><\/p><p>\u00a0<\/p><p><strong><b>Products and services shown on this website may not be available in all countries or regions and may be subject to local regulatory requirements.<\/b><\/strong><\/p><p>\u00a0<\/p><ol start=\"5\"><li><strong><b> Shipping Policy<\/b><\/strong><\/li><\/ol><p><strong><b>Shipping Policy<\/b><\/strong><\/p><ol><li><strong><b> Shipping Methods<\/b><\/strong><\/li><\/ol><p>Hong Kong Arborwoods Nexus Co., Limited currently offers international shipping through <strong><b>DHL, FedEx, and EMS<\/b><\/strong>.<\/p><p>Available shipping carriers may vary depending on the destination, local regulations, carrier availability, and operational conditions.<\/p><ol start=\"2\"><li><strong><b> Processing Time<\/b><\/strong><\/li><\/ol><p>Orders are generally processed within <strong><b>24 hours to 7 business days<\/b><\/strong>\u00a0after payment confirmation.<\/p><p>Processing time may vary depending on product availability, order volume, compliance review, public holidays, warehouse operations, or destination-specific shipping requirements.<\/p><p>For the purposes of this Policy, <strong><b>business days<\/b><\/strong>\u00a0refer to Monday through Friday, excluding weekends and public holidays.<\/p><ol start=\"3\"><li><strong><b> Shipping Rates<\/b><\/strong><\/li><\/ol><p>Shipping fees are charged according to the destination region as follows:<\/p><ul><li><b><\/b><strong><b>US:<\/b><\/strong>$10<\/li><li><b><\/b><strong><b>EU:<\/b><\/strong>$15<\/li><li><b><\/b><strong><b>Asia:<\/b><\/strong>$20<\/li><li><b><\/b><strong><b>Rest of World:<\/b><\/strong>$25<\/li><\/ul><p>Applicable shipping charges will be displayed at checkout before the order is completed.<\/p><ol start=\"4\"><li><strong><b> Delivery Time<\/b><\/strong><\/li><\/ol><p>Estimated delivery times vary depending on the destination country or region, shipping carrier, customs clearance, local import procedures, and other external factors.<\/p><p>Please note that <strong><b>delivery time does not include order processing time<\/b><\/strong>.<\/p><p>Any delivery dates or timeframes shown on the website are estimates only and are not guaranteed unless otherwise expressly stated.<\/p><ol start=\"5\"><li><strong><b> Customs, Duties, Taxes, and Import Restrictions<\/b><\/strong><\/li><\/ol><p>For international orders, customs duties, import taxes, clearance fees, brokerage fees, or other import-related charges may apply depending on the laws and regulations of the destination country or region. These charges are the sole responsibility of the customer unless otherwise expressly stated.<\/p><p>Customers are also responsible for ensuring that the products ordered are legally permitted for import into the destination country or region.<\/p><p>We are not responsible for delays, confiscation, rejection, destruction, return, or non-delivery caused by customs authorities, import restrictions, regulatory issues, or local legal requirements.<\/p><ol start=\"6\"><li><strong><b> Order Tracking<\/b><\/strong><\/li><\/ol><p>Once an order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided at checkout, where available.<\/p><p>Please note that tracking updates depend on the carrier and may not be available immediately after shipment.<\/p><ol start=\"7\"><li><strong><b> Incorrect Address or Failed Delivery<\/b><\/strong><\/li><\/ol><p>Customers are responsible for providing a complete and accurate shipping address, contact number, and any other required delivery information at the time of purchase.<\/p><p>If a shipment is delayed, returned, undeliverable, or lost due to an incorrect or incomplete address provided by the customer, refusal of delivery, failure to respond to carrier requests, or failure to complete customs clearance, we reserve the right to:<\/p><ul><li>charge additional shipping fees for reshipment;<\/li><li>deduct shipping and handling costs from any refund, where permitted by law; and\/or<\/li><li>decline refund requests for shipping-related charges already incurred.<\/li><\/ul><ol start=\"8\"><li><strong><b> Shipping Delays<\/b><\/strong><\/li><\/ol><p>While we make reasonable efforts to process and ship orders promptly, delays may occur due to events beyond our reasonable control, including but not limited to:<\/p><ul><li>carrier delays;<\/li><li>customs inspections;<\/li><li>severe weather;<\/li><li>regional disruptions;<\/li><li>regulatory checks;<\/li><li>force majeure events;<\/li><li>public holidays; or<\/li><li>operational disruptions.<\/li><\/ul><p>We are not liable for delays caused by third-party carriers, customs authorities, or other external circumstances beyond our control.<\/p><ol start=\"9\"><li><strong><b> Restricted or Sensitive Products<\/b><\/strong><\/li><\/ol><p>Certain products, including food items, supplements, medical devices, and medical consumables, may be subject to additional shipping restrictions depending on the destination country or region.<\/p><p>We reserve the right to cancel, refuse, delay, or limit shipments of any product if shipping is not legally permitted, operationally feasible, or commercially reasonable.<\/p><p>\u00a0<\/p><ol start=\"6\"><li><strong><b> Return, Refund &amp; Cancellation Policy<\/b><\/strong><\/li><\/ol><p><strong><b>Return, Refund &amp; Cancellation Policy<\/b><\/strong><\/p><ol><li><strong><b> General Return Window<\/b><\/strong><\/li><\/ol><p>Eligible products may be returned or exchanged within <strong><b>7 days<\/b><\/strong>\u00a0after delivery, subject to the conditions set out in this Policy.<\/p><p>To be eligible for a return or exchange, the product must:<\/p><ul><li>be unused, unopened, and in its original condition;<\/li><li>be returned in the original packaging;<\/li><li>include all accessories, manuals, inserts, labels, seals, and promotional items, if any; and<\/li><li>not fall within any of the non-returnable categories listed below.<\/li><\/ul><p>Return or exchange requests submitted after the 7-day period may be rejected at our sole discretion, except where required by applicable law.<\/p><ol start=\"2\"><li><strong><b> Order Cancellation<\/b><\/strong><\/li><\/ol><p>Orders may be cancelled within <strong><b>7 days<\/b><\/strong>\u00a0of placement only if the order has not yet been processed or shipped.<\/p><p>Once an order has been processed, packed, prepared for shipment, or shipped, it may no longer be eligible for cancellation. In such cases, the customer may request a return only if the product qualifies under this Policy after delivery.<\/p><p>We reserve the right to cancel any order at our sole discretion for reasons including but not limited to pricing errors, stock issues, regulatory concerns, payment verification issues, suspected fraud, or shipping restrictions.<\/p><ol start=\"3\"><li><strong><b> Return Address<\/b><\/strong><\/li><\/ol><p>Approved returns must be sent only to the following address:<\/p><p><strong><b>No. 119\u2013123, 1st Floor, Block A, Market Complex Building, No. 2, West 1st Alley, Shabei South Street, Baiyun District, Guangzhou, P.R. China<\/b><\/strong><\/p><p>Customers must contact us and receive return instructions before sending any item back.<\/p><p>Unauthorized returns may be refused, delayed, or deemed ineligible for refund or exchange.<\/p><ol start=\"4\"><li><strong><b> Non-Returnable and Restricted Items<\/b><\/strong><\/li><\/ol><p>For hygiene, safety, quality-control, and product-integrity reasons, the following items are generally not eligible for return or exchange unless they are defective, damaged upon arrival, or incorrectly shipped:<\/p><ul><li>opened or used food products;<\/li><li>opened or used dietary supplements or health products;<\/li><li>products with broken seals, tampered packaging, or missing safety labels;<\/li><li>medical consumables or hygiene-sensitive items once opened;<\/li><li>sterile, single-use, or disposable medical products once the sterile or protective packaging has been opened, broken, or damaged;<\/li><li>medical devices that have been used, installed, altered, or damaged after delivery;<\/li><li>customized, personalized, clearance, promotional, or final sale items, where stated at the time of purchase;<\/li><li>products returned without original packaging or essential components; and<\/li><li>products damaged due to misuse, improper storage, mishandling, unauthorized modification, or failure to follow instructions.<\/li><\/ul><ol start=\"5\"><li><strong><b> Product-Specific Return Rules<\/b><\/strong><\/li><\/ol><p><strong><b>5.1 Food Products<\/b><\/strong><\/p><p>Food products may only be returned if they are unopened, unused, and in their original sealed packaging.<\/p><p>For food safety reasons, we do not accept returns or exchanges of any food product that has been opened, consumed, partially used, improperly stored, or otherwise compromised after delivery, unless the item arrived damaged, defective, expired, contaminated, or incorrect.<\/p><p><strong><b>5.2 Supplements and Health Products<\/b><\/strong><\/p><p>Supplements and health products may only be returned if they are unopened, unused, and in their original sealed packaging.<\/p><p>For safety and product-integrity reasons, we do not accept returns or exchanges of opened supplements, products with broken tamper-evident seals, or products claimed to be ineffective based on individual experience, preference, or subjective expectation.<\/p><p><strong><b>5.3 Medical Devices<\/b><\/strong><\/p><p>Medical devices may be eligible for return only if they are unused, uninstalled, unmodified, and in original packaging, unless the item is defective, damaged upon arrival, or incorrect.<\/p><p>If a medical device appears defective or unsafe, customers should stop using the device immediately and contact us as soon as possible with the order number, product details, and clear photos or videos where applicable.<\/p><p><strong><b>5.4 Medical Consumables<\/b><\/strong><\/p><p>Medical consumables, including hygiene-sensitive, sterile, disposable, or single-use products, are generally non-returnable once opened.<\/p><p>Any medical consumable with broken sterile packaging, opened protective wrapping, or compromised product integrity is not eligible for return or exchange unless it arrived damaged, defective, or incorrectly shipped.<\/p><ol start=\"6\"><li><strong><b> Damaged, Defective, or Incorrect Items<\/b><\/strong><\/li><\/ol><p>If a customer receives a product that is damaged, defective, expired, incomplete, or incorrect, the customer must contact us within <strong><b>7 days<\/b><\/strong>\u00a0of delivery and provide:<\/p><ul><li>the order number;<\/li><li>the product name;<\/li><li>a description of the issue; and<\/li><li>clear supporting photos or videos showing the condition of the item and packaging.<\/li><\/ul><p>After review, we may, at our sole discretion, offer one of the following remedies:<\/p><ul><li>replacement;<\/li><li>exchange;<\/li><li>store credit; or<\/li><li>\u00a0<\/li><\/ul><p>We reserve the right to request additional information before approving any claim.<\/p><ol start=\"7\"><li><strong><b> Medical and Safety-Related Product Issues<\/b><\/strong><\/li><\/ol><p>For any issue involving a medical device or medical consumable that may involve safety, performance, damage, packaging integrity, or product malfunction, customers should stop using the product immediately and contact us for further instructions.<\/p><p>We may request additional information, including batch number, lot number, serial number, expiry date, packaging photos, and usage details, where relevant.<\/p><p>Nothing in this Policy is intended to limit any rights that may apply under mandatory product safety or consumer protection laws.<\/p><ol start=\"8\"><li><strong><b> Return Shipping Costs<\/b><\/strong><\/li><\/ol><p>Unless the return is due to our error, including defective, damaged, expired, or incorrectly shipped items, the customer is responsible for all return shipping costs.<\/p><p>Original shipping charges are generally non-refundable unless otherwise required by applicable law.<\/p><p>Any customs duties, import taxes, clearance fees, or similar charges already incurred are non-refundable unless otherwise required by law.<\/p><ol start=\"9\"><li><strong><b> Refunds<\/b><\/strong><\/li><\/ol><p>Once the returned item is received and inspected, we will notify the customer whether the refund request has been approved or rejected.<\/p><p>If approved, the refund will be issued to the original payment method within a reasonable processing period. The time required for the refund to appear in the customer\u2019s account may vary depending on the payment provider, card issuer, or bank.<\/p><p>We reserve the right to deny refunds if the returned item does not meet the eligibility requirements under this Policy.<\/p><ol start=\"10\"><li><strong><b> Exchanges<\/b><\/strong><\/li><\/ol><p>Exchanges are subject to product availability and approval after inspection of the returned item.<\/p><p>If the requested replacement item is unavailable, we may offer an alternative remedy, including store credit or refund, at our discretion.<\/p><ol start=\"11\"><li><strong><b> Refused Returns and Partial Refunds<\/b><\/strong><\/li><\/ol><p>We reserve the right to refuse returns or issue partial refunds in circumstances including but not limited to:<\/p><ul><li>items returned in damaged, used, opened, or unsellable condition;<\/li><li>items returned without prior authorization;<\/li><li>missing accessories, packaging, inserts, or components;<\/li><li>signs of tampering or misuse; or<\/li><li>return conditions inconsistent with this Policy.<\/li><\/ul><ol start=\"12\"><li><strong><b> Health, Wellness, and Medical Disclaimer<\/b><\/strong><\/li><\/ol><p>Products sold on this website, including food products, supplements, medical devices, and medical consumables, are offered subject to product-specific information, instructions, and applicable limitations.<\/p><p>Unless expressly stated otherwise, nothing on this website, including product descriptions, marketing materials, customer support content, or other communications, is intended to diagnose, treat, cure, or prevent any disease, nor should it be regarded as medical advice, diagnosis, or professional healthcare guidance.<\/p><p>Customers should consult qualified professionals where appropriate before using any product, especially if they have medical conditions, allergies, are pregnant or nursing, or are using prescription medications.<\/p><ol start=\"13\"><li><strong><b> Contact Us<\/b><\/strong><\/li><\/ol><p>If you have any questions regarding shipping, returns, cancellations, damaged items, or product eligibility, please contact our customer support team using the contact information provided on our website.<\/p><p>\u00a0<\/p><ol start=\"7\"><li><strong><b> Medical Disclaimer<\/b><\/strong><\/li><\/ol><p><strong><b>Medical Disclaimer<\/b><\/strong><\/p><ol><li><strong><b> General Disclaimer<\/b><\/strong><\/li><\/ol><p>The information provided on this website, including but not limited to product descriptions, labels, packaging information, blog content, marketing materials, customer support communications, and other related content, is for general informational purposes only.<\/p><p>Nothing on this website is intended to constitute or substitute for medical advice, diagnosis, treatment, or professional healthcare services.<\/p><ol start=\"2\"><li><strong><b> No Medical Advice<\/b><\/strong><\/li><\/ol><p>Unless expressly stated otherwise, the products offered on this website, including food products, dietary supplements, medical devices, and medical consumables, are not intended to diagnose, treat, cure, or prevent any disease.<\/p><p>Any statements made on this website regarding wellness, nutrition, lifestyle, or product use should not be interpreted as medical advice.<\/p><p>Customers should always seek the advice of a qualified physician, pharmacist, or other licensed healthcare professional before using any product, especially if they:<\/p><ul><li>have any medical condition or symptoms;<\/li><li>are taking prescription or over-the-counter medications;<\/li><li>are pregnant or nursing;<\/li><li>have allergies, sensitivities, or dietary restrictions; or<\/li><li>intend to use any product in connection with a medical condition.<\/li><\/ul><ol start=\"3\"><li><strong><b> Individual Results May Vary<\/b><\/strong><\/li><\/ol><p>Any information relating to the use, benefits, suitability, or general characteristics of a product is provided for reference only.<\/p><p>Individual responses to food products, supplements, medical devices, and medical consumables may vary depending on personal health conditions, usage methods, lifestyle, and other factors.<\/p><p>We do not guarantee that any product will produce the same result or experience for every user.<\/p><ol start=\"4\"><li><strong><b> Product Use Responsibility<\/b><\/strong><\/li><\/ol><p>Customers are responsible for reading and following all product labels, instructions, warnings, packaging information, and safety guidelines provided with the product.<\/p><p>Products must be used only for their intended purpose and in accordance with any accompanying instructions.<\/p><p>Improper use, misuse, unauthorized modification, or use contrary to instructions may result in harm, reduced effectiveness, or product malfunction, and we shall not be liable for such misuse to the fullest extent permitted by law.<\/p><ol start=\"5\"><li><strong><b> Food and Supplement Notice<\/b><\/strong><\/li><\/ol><p>Food products and dietary supplements sold on this website are intended for general consumer use only and are not a substitute for a balanced diet, healthy lifestyle, or professional medical care.<\/p><p>Customers should discontinue use and seek medical advice if they experience any discomfort, adverse reaction, allergy, or unexpected response after using any food product or supplement.<\/p><ol start=\"6\"><li><strong><b> Medical Device and Medical Consumable Notice<\/b><\/strong><\/li><\/ol><p>Medical devices and medical consumables offered on this website must be used carefully and, where appropriate, under the guidance of qualified professionals.<\/p><p>If any medical device or medical consumable appears damaged, defective, unsafe, or unsuitable for use, customers should stop using the product immediately and contact us for further assistance.<\/p><p>Nothing on this website should be interpreted as a guarantee of therapeutic, diagnostic, or clinical outcome unless expressly required and supported by applicable law and regulatory approval.<\/p><ol start=\"7\"><li><strong><b> No Doctor-Patient or Healthcare Relationship<\/b><\/strong><\/li><\/ol><p>Use of this website, communication with our customer support team, or purchase of any product does not create a doctor-patient, pharmacist-patient, therapist-patient, or other professional healthcare relationship.<\/p><p>Any support, responses, or information provided by us are for customer service purposes only and should not be relied upon as professional medical advice.<\/p><ol start=\"8\"><li><strong><b> Emergency Situations<\/b><\/strong><\/li><\/ol><p>This website and the products sold through it are not intended for emergency medical use unless expressly stated otherwise.<\/p><p>If you believe you are experiencing a medical emergency, you should immediately contact your local emergency services or a qualified medical professional.<\/p><ol start=\"9\"><li><strong><b> Limitation of Reliance<\/b><\/strong><\/li><\/ol><p>By using this website, you acknowledge that you are relying on the information provided at your own discretion and risk.<\/p><p>To the fullest extent permitted by law, we disclaim liability for any loss, damage, injury, or claim arising from reliance on information presented on this website, except where such limitation is prohibited by applicable law.<\/p><ol start=\"10\"><li><strong><b> Contact Us<\/b><\/strong><\/li><\/ol><p>If you have questions regarding any product, its intended use, or general safety information, please contact our customer support team using the contact information provided on our website.<\/p><p>\u00a0<\/p><ol start=\"8\"><li><strong><b> Compliance Notice<\/b><\/strong><\/li><\/ol><p><strong><b>Compliance \/ Product Notice<\/b><\/strong><\/p><ol><li><strong><b> General Compliance Notice<\/b><\/strong><\/li><\/ol><p>Hong Kong Arborwoods Nexus Co., Limited is committed to conducting its business in a professional and responsible manner and to providing products in accordance with applicable operational, product, and commercial requirements as reasonably applicable to its business.<\/p><p>However, customers are responsible for understanding and complying with the laws, regulations, import requirements, and product restrictions applicable in their own country or region before placing an order.<\/p><ol start=\"2\"><li><strong><b> International Availability<\/b><\/strong><\/li><\/ol><p>Products displayed on this website may not be available for sale, import, use, or distribution in all countries or regions.<\/p><p>Certain products, especially food products, dietary supplements, medical devices, and medical consumables, may be subject to specific restrictions, registration requirements, labeling rules, import controls, customs procedures, or other local regulatory requirements depending on the destination.<\/p><p>We reserve the right to limit, refuse, suspend, or cancel any order if we determine that shipment, sale, or delivery may not be permitted, feasible, compliant, or commercially reasonable.<\/p><ol start=\"3\"><li><strong><b> Import Responsibility<\/b><\/strong><\/li><\/ol><p>The customer is solely responsible for ensuring that the products ordered may be lawfully imported into the destination country or region.<\/p><p>This includes responsibility for:<\/p><ul><li>import eligibility;<\/li><li>customs clearance;<\/li><li>import permits or licenses, where required;<\/li><li>payment of customs duties, taxes, brokerage fees, and related charges;<\/li><li>compliance with local product regulations; and<\/li><li>any restrictions relating to ingredients, packaging, labeling, medical classification, or intended use.<\/li><\/ul><p>We are not responsible for products delayed, rejected, returned, destroyed, confiscated, or otherwise affected by customs authorities, regulators, or local legal requirements.<\/p><ol start=\"4\"><li><strong><b> Product Classification and Regulatory Status<\/b><\/strong><\/li><\/ol><p>Product classifications may vary by jurisdiction.<\/p><p>A product described on this website as a food product, supplement, medical device, medical consumable, wellness product, or similar category may be classified differently under the laws or regulations of another country or region.<\/p><p>Customers are responsible for independently assessing whether a product is suitable for purchase, import, resale, distribution, or use in their local jurisdiction.<\/p><ol start=\"5\"><li><strong><b> No Universal Regulatory Claim<\/b><\/strong><\/li><\/ol><p>Unless expressly stated otherwise, nothing on this website should be interpreted as a representation that any product is approved, registered, certified, cleared, licensed, or authorized in every country or region.<\/p><p>References to product type, usage, packaging, or quality standards are provided for general commercial information only and do not constitute a claim of universal legal or regulatory acceptance.<\/p><ol start=\"6\"><li><strong><b> Packaging, Labeling, and Product Updates<\/b><\/strong><\/li><\/ol><p>Product packaging, labels, inserts, instructions, language presentation, artwork, and design may be updated or modified from time to time without prior notice.<\/p><p>Actual delivered products may differ slightly from website images or descriptions in non-material respects, including but not limited to packaging format, label presentation, language arrangement, or minor visual changes, provided that the essential product identity remains substantially the same.<\/p><p>Customers are encouraged to read all labels, packaging, instructions, warnings, and product information upon receipt and before use.<\/p><ol start=\"7\"><li><strong><b> Product Information and Intended Use<\/b><\/strong><\/li><\/ol><p>All product information provided on this website is for general reference only.<\/p><p>Customers are responsible for determining whether a product is appropriate for their intended personal, professional, clinical, commercial, or resale use, and for obtaining any necessary professional, legal, regulatory, or customs advice before purchase or use.<\/p><p>Products must only be used, handled, stored, transported, and, where relevant, distributed in accordance with their intended purpose and any applicable instructions or warnings.<\/p><ol start=\"8\"><li><strong><b> Resale and Distribution<\/b><\/strong><\/li><\/ol><p>Unless otherwise expressly agreed in writing, products purchased through this website are intended for lawful end use or lawful commercial handling where permitted.<\/p><p>Customers who intend to resell, distribute, relabel, export onward, or commercially supply products are solely responsible for ensuring compliance with all applicable laws, regulations, registrations, notifications, labeling requirements, and market-entry rules in the relevant jurisdictions.<\/p><p>We make no representation that products purchased through this website are automatically suitable for resale, redistribution, or commercial placement in every market.<\/p><ol start=\"9\"><li><strong><b> Product Integrity and Storage<\/b><\/strong><\/li><\/ol><p>Certain categories of products, including food, supplements, medical devices, and medical consumables, may require appropriate storage, handling, transport, and environmental conditions.<\/p><p>We are not responsible for deterioration, contamination, damage, reduced effectiveness, or product issues caused after delivery by improper storage, exposure to heat, moisture, sunlight, contamination, mishandling, tampering, or use inconsistent with instructions.<\/p><ol start=\"10\"><li><strong><b> Website Content and Compliance Boundaries<\/b><\/strong><\/li><\/ol><p>Content on this website is prepared for general commercial, informational, and customer service purposes.<\/p><p>Nothing on this website should be interpreted as legal advice, import advice, regulatory advice, medical advice, or a binding statement regarding the legal status of any product in a specific country or region.<\/p><p>Customers should seek qualified professional advice where necessary.<\/p><ol start=\"11\"><li><strong><b> Right to Refuse or Limit Orders<\/b><\/strong><\/li><\/ol><p>We reserve the right, at our sole discretion, to refuse, restrict, suspend, or cancel any order, shipment, account, or transaction where necessary for reasons including but not limited to:<\/p><ul><li>suspected regulatory risk;<\/li><li>destination restrictions;<\/li><li>shipping limitations;<\/li><li>product sensitivity;<\/li><li>payment verification issues;<\/li><li>fraud concerns;<\/li><li>compliance concerns; or<\/li><li>operational feasibility.<\/li><\/ul><ol start=\"12\"><li><strong><b> Contact Us<\/b><\/strong><\/li><\/ol><p>If you have questions regarding product eligibility, shipping restrictions, import-related matters, or product compliance information, please contact our customer support team using the contact details provided on our website.<\/p><p>\u00a0<\/p><ol start=\"9\"><li><strong><b> Terms &amp; Conditions<\/b><\/strong><\/li><\/ol><p><strong><b>Terms &amp; Conditions<\/b><\/strong><\/p><ol><li><strong><b> Introduction<\/b><\/strong><\/li><\/ol><p>Welcome to our website. These Terms &amp; Conditions (\u201cTerms\u201d) govern your access to and use of this website, including any purchases made through it.<\/p><p>This website is operated by <strong><b>Hong Kong Arborwoods Nexus Co., Limited<\/b><\/strong>.<\/p><p>By accessing, browsing, or using this website, or by placing an order through it, you agree to be bound by these Terms, together with any other policies or notices referenced herein, including but not limited to our Shipping Policy, Return, Refund &amp; Cancellation Policy, Medical Disclaimer, Compliance \/ Product Notice, Privacy Policy, and Cookie Policy.<\/p><p>If you do not agree to these Terms, you should not access or use this website.<\/p><ol start=\"2\"><li><strong><b> Eligibility<\/b><\/strong><\/li><\/ol><p>By using this website, you represent and warrant that:<\/p><ul><li>you are at least the age of majority in your jurisdiction, or you are accessing the website under the supervision of a parent or legal guardian where permitted by law;<\/li><li>you have the legal capacity to enter into a binding agreement;<\/li><li>any information you provide to us is true, accurate, current, and complete; and<\/li><li>your use of this website does not violate any applicable law or regulation.<\/li><\/ul><p>We reserve the right to refuse service, restrict access, suspend accounts, or cancel transactions if we believe a user does not meet these requirements.<\/p><ol start=\"3\"><li><strong><b> Website Use<\/b><\/strong><\/li><\/ol><p>You may use this website solely for lawful purposes and in accordance with these Terms.<\/p><p>You agree not to:<\/p><ul><li>use the website in any way that violates applicable laws or regulations;<\/li><li>misuse the website, including by introducing viruses, malware, malicious code, or other harmful material;<\/li><li>attempt to gain unauthorized access to the website, servers, databases, or connected systems;<\/li><li>interfere with or disrupt the functionality, security, or availability of the website;<\/li><li>use the website for fraudulent, abusive, deceptive, or unlawful transactions; or<\/li><li>copy, reproduce, distribute, exploit, or commercially use website content without our prior written consent, except as permitted by law.<\/li><\/ul><ol start=\"4\"><li><strong><b> Product Information<\/b><\/strong><\/li><\/ol><p>We make reasonable efforts to ensure that product descriptions, images, specifications, packaging details, pricing, and other content on the website are presented as accurately as reasonably possible.<\/p><p>However:<\/p><ul><li>product images are for illustrative purposes only;<\/li><li>actual packaging, labeling, inserts, appearance, language format, and presentation may vary;<\/li><li>product availability may change without notice; and<\/li><li>errors, omissions, delays in updates, or inaccuracies may occasionally occur.<\/li><\/ul><p>We do not warrant that all product descriptions, specifications, or other website content are complete, current, or error-free at all times.<\/p><ol start=\"5\"><li><strong><b> Health, Wellness, and Medical Information<\/b><\/strong><\/li><\/ol><p>Information on this website relating to food products, supplements, medical devices, medical consumables, wellness products, or related categories is provided for general informational and commercial purposes only.<\/p><p>Nothing on this website is intended to constitute or substitute for medical advice, diagnosis, treatment, or professional healthcare guidance.<\/p><p>Unless expressly stated otherwise, products offered on this website are not intended to diagnose, treat, cure, or prevent any disease.<\/p><p>Customers should read all labels, instructions, warnings, and packaging carefully and consult qualified professionals where appropriate before using any product.<\/p><p>For more information, please refer to our Medical Disclaimer.<\/p><ol start=\"6\"><li><strong><b> Product Availability and Order Acceptance<\/b><\/strong><\/li><\/ol><p>All products displayed on this website are subject to availability.<\/p><p>Placing an order does not guarantee acceptance of that order. We reserve the right, at our sole discretion, to refuse, reject, limit, or cancel any order for reasons including but not limited to:<\/p><ul><li>product unavailability;<\/li><li>pricing or typographical errors;<\/li><li>suspected fraud or unauthorized activity;<\/li><li>payment verification issues;<\/li><li>shipping restrictions;<\/li><li>regulatory or compliance concerns;<\/li><li>destination-related limitations; or<\/li><li>operational infeasibility.<\/li><\/ul><p>If we cancel an order after payment has been received, we will issue an appropriate refund in accordance with our applicable policies, unless the cancellation results from unlawful conduct, fraud concerns, or circumstances otherwise permitted by law.<\/p><ol start=\"7\"><li><strong><b> Pricing and Payment<\/b><\/strong><\/li><\/ol><p>All prices displayed on the website are shown in the applicable currency indicated on the website and are subject to change without notice.<\/p><p>Unless otherwise stated, prices do not include:<\/p><ul><li>shipping fees;<\/li><li>customs duties;<\/li><li>import taxes;<\/li><li>brokerage charges; or<\/li><li>other destination-specific fees.<\/li><\/ul><p>Customers are responsible for paying all applicable charges associated with their purchase.<\/p><p>We reserve the right to correct pricing errors, calculation errors, or system errors at any time, including after an order has been submitted. If a material pricing error has occurred, we may cancel the order and refund any payment received.<\/p><p>Payment must be completed using a payment method accepted by the website at checkout. By submitting payment information, you represent and warrant that you are authorized to use the selected payment method.<\/p><ol start=\"8\"><li><strong><b> Processing, Shipping, and Delivery<\/b><\/strong><\/li><\/ol><p>Orders are processed and shipped in accordance with our Shipping Policy.<\/p><p>Delivery times are estimates only and are not guaranteed unless expressly stated otherwise. We are not liable for delays caused by customs authorities, shipping carriers, force majeure events, regional disruptions, incorrect address information, or other circumstances beyond our reasonable control.<\/p><p>Risk of delay, customs inspection, and destination-related shipping restrictions may apply to international orders.<\/p><ol start=\"9\"><li><strong><b> Returns, Refunds, Exchanges, and Cancellations<\/b><\/strong><\/li><\/ol><p>Returns, refunds, exchanges, and order cancellations are governed by our Return, Refund &amp; Cancellation Policy.<\/p><p>Certain categories of products, including opened food products, opened supplements, medical consumables, sterile products, disposable products, and used medical devices, may be non-returnable for hygiene, safety, quality-control, or regulatory reasons.<\/p><p>Customers should review the applicable policy carefully before placing an order.<\/p><ol start=\"10\"><li><strong><b> International Orders and Import Responsibility<\/b><\/strong><\/li><\/ol><p>Customers placing international orders are solely responsible for ensuring that the products ordered may be lawfully imported, possessed, used, distributed, or resold in their destination country or region.<\/p><p>We do not guarantee that any product offered on this website is suitable, authorized, approved, registered, or permitted for sale or import in every jurisdiction.<\/p><p>We are not responsible for customs delays, import refusals, confiscations, product seizures, regulatory restrictions, or other consequences arising from destination-country laws or regulations.<\/p><p>For more information, please refer to our Compliance \/ Product Notice.<\/p><ol start=\"11\"><li><strong><b> User Accounts<\/b><\/strong><\/li><\/ol><p>If the website permits account registration, users are responsible for maintaining the confidentiality of their account credentials and for all activities occurring under their account.<\/p><p>You agree to notify us promptly of any unauthorized use of your account or any other suspected breach of security.<\/p><p>We reserve the right to suspend, restrict, or terminate accounts at our sole discretion where necessary for operational, legal, security, or compliance reasons.<\/p><ol start=\"12\"><li><strong><b> Intellectual Property<\/b><\/strong><\/li><\/ol><p>All content on this website, including but not limited to text, images, graphics, logos, product presentations, layout, design, icons, software, and other materials, is owned by us, our affiliates, licensors, or content providers and is protected by applicable intellectual property laws.<\/p><p>No part of this website may be copied, reproduced, modified, distributed, displayed, published, republished, transmitted, or otherwise exploited without our prior written consent, except as expressly permitted by law.<\/p><p>All trademarks, trade names, product names, and brand elements appearing on this website remain the property of their respective owners.<\/p><ol start=\"13\"><li><strong><b> Third-Party Links and Services<\/b><\/strong><\/li><\/ol><p>This website may contain links to third-party websites, tools, services, platforms, or resources for convenience only.<\/p><p>We do not control, endorse, or assume responsibility for any third-party websites, content, products, services, policies, or practices. Accessing third-party websites is at your own risk, and you should review their own terms and policies before using them.<\/p><ol start=\"14\"><li><strong><b> Prohibited Uses<\/b><\/strong><\/li><\/ol><p>In addition to other restrictions set out in these Terms, you may not use the website or its content:<\/p><ul><li>for unlawful, fraudulent, or misleading purposes;<\/li><li>to violate any applicable laws, rules, or regulations;<\/li><li>to infringe upon our intellectual property rights or the rights of others;<\/li><li>to harass, abuse, defame, threaten, intimidate, or discriminate against any person;<\/li><li>to submit false or misleading information;<\/li><li>to upload or transmit malicious code;<\/li><li>to scrape, harvest, mine, or collect data from the website without authorization; or<\/li><li>to interfere with the security, stability, or proper functioning of the website.<\/li><\/ul><p>We reserve the right to terminate or restrict your access for violating these Terms.<\/p><ol start=\"15\"><li><strong><b> Disclaimer of Warranties<\/b><\/strong><\/li><\/ol><p>To the fullest extent permitted by law, this website and all products, content, services, and materials made available through it are provided on an <strong><b>\u201cas is\u201d<\/b><\/strong>\u00a0and <strong><b>\u201cas available\u201d<\/b><\/strong>\u00a0basis, without any representation, warranty, or condition of any kind, whether express, implied, statutory, or otherwise.<\/p><p>To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:<\/p><ul><li>merchantability;<\/li><li>fitness for a particular purpose;<\/li><li>non-infringement;<\/li><li>accuracy;<\/li><li>availability;<\/li><li>uninterrupted operation; and<\/li><li>freedom from errors, viruses, or harmful components.<\/li><\/ul><p>Nothing in these Terms excludes warranties or rights that cannot be excluded under applicable law.<\/p><ol start=\"16\"><li><strong><b> Limitation of Liability<\/b><\/strong><\/li><\/ol><p>To the fullest extent permitted by applicable law, we, our affiliates, officers, directors, employees, agents, contractors, suppliers, and licensors shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, business opportunity, data, goodwill, or anticipated savings, arising out of or related to:<\/p><ul><li>your access to or use of the website;<\/li><li>your inability to use the website;<\/li><li>any purchase or use of products;<\/li><li>delays, interruptions, errors, or omissions;<\/li><li>third-party carrier issues;<\/li><li>customs actions;<\/li><li>regulatory restrictions; or<\/li><li>unauthorized access to or alteration of your transmissions or data.<\/li><\/ul><p>To the fullest extent permitted by law, our total aggregate liability arising from or related to any order, product, or use of the website shall not exceed the amount actually paid by the customer for the specific product or order giving rise to the claim.<\/p><p>Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.<\/p><ol start=\"17\"><li><strong><b> Indemnification<\/b><\/strong><\/li><\/ol><p>You agree to indemnify, defend, and hold harmless us, our affiliates, officers, directors, employees, agents, contractors, licensors, suppliers, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or related to:<\/p><ul><li>your breach of these Terms;<\/li><li>your misuse of the website;<\/li><li>your violation of any law or regulation;<\/li><li>your violation of any rights of a third party; or<\/li><li>your improper use, resale, distribution, or handling of products purchased through the website.<\/li><\/ul><ol start=\"18\"><li><strong><b> Privacy<\/b><\/strong><\/li><\/ol><p>Your submission of personal information through the website is governed by our Privacy Policy.<\/p><p>By using this website, you acknowledge that personal information may be collected, used, stored, and processed in accordance with our Privacy Policy and applicable operational requirements.<\/p><ol start=\"19\"><li><strong><b> Force Majeure<\/b><\/strong><\/li><\/ol><p>We shall not be liable for any delay, failure, interruption, or inability to perform any obligation under these Terms where such delay or failure results from causes beyond our reasonable control, including but not limited to:<\/p><ul><li>natural disasters;<\/li><li>pandemics;<\/li><li>public health emergencies;<\/li><li>war;<\/li><li>terrorism;<\/li><li>civil unrest;<\/li><li>government actions;<\/li><li>sanctions;<\/li><li>labor disputes;<\/li><li>transportation disruptions;<\/li><li>carrier interruptions;<\/li><li>customs restrictions;<\/li><li>power failures; or<\/li><li>technical failures.<\/li><\/ul><ol start=\"20\"><li><strong><b> Changes to These Terms<\/b><\/strong><\/li><\/ol><p>We reserve the right to update, amend, revise, or replace these Terms at any time at our sole discretion.<\/p><p>Any changes will become effective upon posting the updated version on the website, unless otherwise stated. Your continued use of the website after any such changes constitutes your acceptance of the revised Terms.<\/p><p>Customers are encouraged to review these Terms periodically.<\/p><ol start=\"21\"><li><strong><b> Severability<\/b><\/strong><\/li><\/ol><p>If any provision of these Terms is found to be unlawful, void, invalid, or unenforceable, that provision shall be deemed severed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.<\/p><ol start=\"22\"><li><strong><b> Entire Agreement<\/b><\/strong><\/li><\/ol><p>These Terms, together with any policies or documents expressly incorporated by reference, constitute the entire agreement between you and us regarding your use of the website and supersede any prior or contemporaneous communications, understandings, or agreements relating to the same subject matter, except where otherwise required by law.<\/p><ol start=\"23\"><li><strong><b> Governing Law<\/b><\/strong><\/li><\/ol><p>These Terms shall be governed by and construed in accordance with the laws of <strong><b>Hong Kong SAR<\/b><\/strong>, without regard to conflict of law principles, except where mandatory consumer protection laws require otherwise.<\/p><p>This website is operated by <strong><b>Hong Kong Arborwoods Nexus Co., Limited<\/b><\/strong>.<\/p><ol start=\"24\"><li><strong><b> Dispute Resolution<\/b><\/strong><\/li><\/ol><p>Any dispute, controversy, or claim arising out of or relating to these Terms, the website, or any order placed through the website shall first be addressed through good-faith negotiations between the parties.<\/p><p>If such dispute cannot be resolved amicably within a reasonable period of time, the parties may pursue available remedies in the courts or dispute resolution forums having competent jurisdiction, unless otherwise required by applicable law or separately agreed in writing.<\/p><ol start=\"25\"><li><strong><b> Contact Us<\/b><\/strong><\/li><\/ol><p>If you have any questions regarding these Terms &amp; Conditions, please contact us using the contact details provided on our website.<\/p><ol start=\"10\"><li><strong><b> Final Operator Block<\/b><\/strong><\/li><\/ol><p>\u00a0<\/p><ul><li>Terms &amp; Conditions<\/li><li>Privacy Policy<\/li><li>Contact Us<\/li><\/ul><p><strong><b>\u00a0<\/b><\/strong><\/p><p><strong><b>Website Operator<\/b><\/strong><\/p><p>Hong Kong Arborwoods Nexus Co., Limited<\/p><p>Jurisdiction: Hong Kong SAR<\/p><p>Customer Support: [your email]<\/p><p>Business Address: [your Hong Kong business address]<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Arborwoods Nexus Final Website Legal Structure &amp; Footer System Website Operator:\u00a0Hong Kong Arborwoods Nexus Co., Limited \u00a0 Recommended Final Footer<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-30159","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/arborwoodsglobal.com\/zh_cn\/wp-json\/wp\/v2\/pages\/30159","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arborwoodsglobal.com\/zh_cn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arborwoodsglobal.com\/zh_cn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arborwoodsglobal.com\/zh_cn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arborwoodsglobal.com\/zh_cn\/wp-json\/wp\/v2\/comments?post=30159"}],"version-history":[{"count":13,"href":"https:\/\/arborwoodsglobal.com\/zh_cn\/wp-json\/wp\/v2\/pages\/30159\/revisions"}],"predecessor-version":[{"id":30336,"href":"https:\/\/arborwoodsglobal.com\/zh_cn\/wp-json\/wp\/v2\/pages\/30159\/revisions\/30336"}],"wp:attachment":[{"href":"https:\/\/arborwoodsglobal.com\/zh_cn\/wp-json\/wp\/v2\/media?parent=30159"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}